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Agent Startup/Online Troubleshooting Process

If the Agent fails to go online after starting, follow these steps to identify and resolve the issue:


1. Check Network Connectivity

Use the following command to test if the local machine can connect to the Dashboard server's communication port:

bash
nc -v <Domain/IP> <Communication Port>
# Or
telnet <Domain/IP> <Communication Port>

Notes:

  • If communication between the server and the Dashboard server fails:
    • Check inbound/outbound firewall rules on both the local and Dashboard servers.
    • Use a port-checking tool like https://port.ping.pe/ to verify if the port is open.

2. Check SELinux Status

If the network connection is normal but the Agent is still offline, try disabling SELinux:

Steps to Disable SELinux:

  • Check the current SELinux status:
    bash
    sestatus
  • Temporarily disable SELinux (no restart required):
    bash
    sudo setenforce 0
  • Permanently disable SELinux: Edit the /etc/selinux/config file and change SELINUX=enforcing to:
    bash
    SELINUX=disabled
    Then restart the system.

How to Disable SELinux?


3. View Agent Logs

Enable debug mode in the configuration file. Check the Agent's running status and logs using the following command:

bash
systemctl status nezha-agent-*

Inspect the logs for error messages to pinpoint the cause.


4. Check gRPC Service Communication

Verify if the Agent can successfully connect to the gRPC service:

Use the following command to check the gRPC service path:

bash
curl http://<Your IP or Domain>:<Port>/proto.NezhaService/ -H "Content-Type:application/grpc" -X POST -v

Example of a Normal Response:

plain
< HTTP/2 200
< content-type: application/grpc
<
< grpc-message: unknown method  for service proto.NezhaService
< grpc-status: 12

Key Information:

  1. content-type should be application/grpc:
    • If not, it indicates that the gRPC service connection is not functioning correctly.
  2. Presence of grpc-message error details:
    • A typical response includes unknown method for service proto.NezhaService.

If the Check Fails:

  • Review reverse proxy configurations and ensure traffic routes correctly to the Dashboard server's gRPC service.